Using Unallocated Account Credit
Using Deposits or Ad-hoc Credit Notes will leave unallocated credit on accounts. To use this credit, open the payment screen. One of the ways this can be done is by opening the account with the unallocated credit, opening the Outstanding Bills tab, clicking on "Actions" and then clicking on "Pay".
An image which has been annotated to show the Outstanding Bills tab and the "Pay" button. After opening the payment screen a message will be shown asking if you want to allocate the credit to pay the bill. If you click "Allocate Credit" the credit will be allocated to the invoice.
A picture showing the Unallocated Credit message.
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User Guide
Please see attached PDF document.