Policies
Data Breach Procedure
Introduction The following procedure ensures that we consistently manage any data breaches that impact personal identified information, ensuring we notify the relevant stakeholders in a timely manner and take any learning from the incident. Types of ...
Safety Management
What is an Incident An incident is defined as a situation where information pertaining to a customer has been exposed to or accessed by an unauthorised third party or where a bug in the software has enabled a user to access information they were not ...
Problem Management
Introduction The following procedure ensures that we consistently manage client reported problems. A problem is defined as an issue that could lead to an incident, so it is important to understand whether the client has an issue or an incident – ...
Incident Management
Introduction The following procedure ensures that we consistently manage incidents. An incident is defined as an unplanned interruption or reduction in quality of a service, leading to services not functioning as expected. It is important that we ...
Change Management
Introduction The following procedure ensures that we consistently manage change requests. A change request is defined as a request to modify a service. It is important that we handle these requests on a consistent basis, with appropriate oversight. ...