Troubleshooting
Problems logging into GP Billing
"Could not initiate a connection to the Medical system." appearing when signing in GP-Billing For assistance with this error please read: "Could not initiate a connection to the Medical system." error "Medical System user 'UserName is not active" For ...
Missing Data from Medical System in GP-Billing
If you are noticing that data isn't being synced with GP-Billing from the medical system correctly, for example, you are missing customers or bills, the most common cause is that the version of GP-Billing you have installed on your computer is ...
Error Message When Opening GP-Billing
If GP-Billing is showing an error message and not loading when you open it, please try following the steps shown in GP-Billing not Loading.
"Could not initiate a connection to the Medical system." error
There are multiple variations of the error that start with "Could not initiate a connection to the Medical system." To resolve the error: "Could not initiate a connection to the Medical System." Please ensure the medical system is opened and logged ...
"Medical System user 'UserName is not active" error
If you are getting an error that says "Medical System user 'UserName is not active", this is because the user profile within GP Billing is not active. In order to resolve this you will need access to an account with access to the "Users" page, for ...
GP Billing Download not Completing
Sometimes browsers such as Edge will not complete the download for GP Billing. This is to ensure you are confident about the security of the file, when using Edge, clicking "See more" will provide the option to continue with the download of the file. ...
GP-Billing not Loading
In order to connect to GP-Billing the PC must be part of the HSCN network. There are several reasons that may cause GP Billing to not load as expected on your PC. When this happens there will likely be an error message and a white screen with no ...