Problems logging into GP Billing

Problems logging into GP Billing


"Could not initiate a connection to the Medical system." appearing when signing in GP-Billing

For assistance with this error please read: "Could not initiate a connection to the Medical system." error

"Medical System user 'UserName is not active"

For more information about this error please read: "Medical System user 'UserName is not active" error

"The given key was not present in the dictionary" message shown when signing into GP-Billing

If the above message is appearing when logging into GP-Billing, please ensure that the Login Access in the EMIS API has been configured as described in this article: EMIS API.

GP-Billing not Loading

For more information about what do when this occurs please read: GP-Billing not Loading

Error message when opening GP-Billing

We recommend following the instructions shown here: GP-Billing not Loading